“It truly is the ultimate business GPS”
Ofer Chodorov, CEO
Business Travel Center (BTC) is the Israeli representative of BCD Travel, the world’s third largest corporate travel management company. BCD Israel is ranked among the top three corporate travel providers in Israel.
BCD Israel utilizes world-leading travel and tourism systems in combination with back-office systems and reporting tools. Despite their advanced IT infrastructure, the company still faced challenges in adapting to their dynamically changing business environment.
Following a five-week implementation, Sterna BPS™ was deployed in a fully hosted SaaS model, and has managed to dramatically cut down the time latency between business events and decision making, and enabled BCD Israel managers to gain real-time control over daily operations. BCD Israel managers use Sterna BPS predictive analysis capabilities to perform future predictions and prepare resource allocation plans accordingly. Managers also use Sterna BPS™ to measure employee efficiency in order to allocate the most qualified employees to the more sensitive customers and tasks.